Right Way Medical Expands, Unveils New Customer Center

Columbus, OH (August 26, 2020) – Right Way Medical, a leading provider in infusion supply distribution, implemented NetSuite, a robust business management suite, including a new customer center to streamline processes and increase ease of use for customers.

NetSuite, the leading cloud-based ERP, customer relationship, and omnichannel commerce management solution provider, is designed to elevate productivity and automate processes across all facets of business.

The enhanced customer center houses all customer order information in one location, including status, shipment tracking, and previous payment information. To add an additional layer of transparency, NetSuite is fully integrated with Right Track to give all RWM customers a holistic viewpoint of infusion pump billing information.

With a customer base spanning coast to coast, the Right Way Medical team reinforces their approach to provide all customers with a prompt, superior customer experience.

“We made a substantial investment in NetSuite to not only improve our internal processes, but to provide customers with an ideal experience,” stated Josh Prati, President and CEO of Right Way Medical. “Our business has seen so much growth in recent years, in part due to our loyal customers and partners, but also because we continue to invest in our own team and business platforms. Right Way Medical was built to provide our customers with an exemplary experience and this robust and nimble platform gets us one step closer to that goal.”

2020 continues to be a record-breaking year for Prati and the RWM Team. The ERP launch comes six months after building a new national headquarters in Columbus, OH, and the addition of several full-time staff members across the United States including Dallas, TX and Chicago, IL.

Contact the Right Way Medical Team if you would like to hear more about our experience with NetSuite.


About Right Way Medical

Right Way Medical provides supply, logistic, technology, biomedical and financing solutions to alternate site, long-term care and specialty pharmacy healthcare providers through an innovative suite of products and services combined with the highest level of customer service. Founded in 2014, Right Way Medical has become a trusted name in the infusion industry and focuses every day to continue to earn that trust and provide its customers with the ideal experience in acquiring healthcare related products and service.

Contact the Right Way Medical Team at sales@rightwaymed.com or 866.948.4191.