Value of Excellent Service

At Right Way Medical, we are much more than a post-acute infusion supply distributor.

For our customers we are consultants, allies, advisors, coaches, and for many, even friends.

Picture a time when you received bad service in the workplace. Frustrating, right? Your time is wasted, you’re using ineffective solutions, and the negative dynamic is damaging your relationships.

That’s why we’re flipping the script and reflecting not on the value bad service has taken away from customers, but rather the added value of excellent service.

We provide the value of saving time.

The phone rings. 

You press ‘2’ to be transferred to the IV supply division. 

The phone continues to ring.

You press ‘3’ to speak with customer service.

The phone rings again…

…and again.


Whether it’s waiting for a rep to finally pick up the phone to place an order, no notification on backordered products, or adding rental pumps into your tracking system, you don’t have time to waste.

We understand how frustrating it is to have your time wasted.

Our processes include regard for our customer’s time because it is important to be considerate and communicative in a highly emotional industry.

We provide certainty.

Certainty that you will be taken care of.

Certainty that the supplies you’re using on your patients are safe, efficient, and provide satisfaction from all parties involved.

Certainty that we will be in your corner helping you grow sustainably through the good times and bad.

When unfortunate times occur, we prioritize transparency to set realistic standards.

We cultivate trusted relationships.

The phone rings again.

A rep picks up.

You speak with inside sales and after a handful of minutes you’re set you up with an account over the phone and introduced to your territory manager.

We seek to understand what infusions you’re running and how to make your organization more efficient while, hopefully, reducing costs.

We help you manage monthly inventory levels, work together on creative and cost effective acquisitions for infusion pumps, and eventually get you going on Right Track (because let’s face it, no one wants to lose an asset).

Preferred Medical

Our initiatives are oriented around your needs and goals, which in turn allows teamwork to be the catalyst in our ability to deliver.

We value proper execution.

This time your phone rings.

It’s your RWM sales rep providing you with a tracking number for your pumps and an ETA on product we are ordering in specifically for you.

We’re here to deliver and be a proactive asset to your organization.

We learn the industry from the inside out to traverse over many different scenarios that we face every day with our customers.

We value you.

The values emphasized at our organization are directly reflected on our customer’s ability to operate at a high level every day.

By doing so, we have been fortunate enough to earn year after year growth alongside those we provide for.

We are here to offer a wide variety of benefits to be an advantage to your organization. If you are not receiving these benefits from your current distributor, drop us a line.